We want you to be completely satisfied with your purchase. If you need to make a return, you can do so directly through your Order History page.

 

Return Guidelines

• 14-Day Window: You have 14 days after receiving your item to initiate a return.
• Condition: Items must be in the same condition as received: unworn, unused, with tags attached, and in their original packaging.
• Proof of Purchase: Please ensure you have your order number or receipt available.

How to Initiate a Return

1. Log in to your account and navigate to your Order History.
2. Select the order you wish to return and follow the prompts to start the return process.

Return Shipping:

• Within Luxembourg: Once your return is approved, we will send you a pre-paid shipping label via email.
• Outside Luxembourg: We are unable to provide a pre-paid return label. You will need to send your items back to our warehouse independently using the carrier of your choice. Please include your order number and customer details inside the package so we can process your return efficiently.

Return Shipping Address:

18 Rue Edmond Zinnen,

L-4688, Differdange, Luxembourg

Important: Please do not ship items back without initiating the return online first, as unauthorized packages cannot be accepted.

 

Damages and Issues

Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, please contact us immediately at support@breathebyriya.com so we can evaluate the issue and resolve it for you.

 

Exceptions & Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards. Please feel free to reach out if you have questions regarding the eligibility of a specific item.

Exchanges

The fastest way to ensure you receive the item you want is to return your original item through the process above, and once accepted, place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 14 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund to your account. If it has been more than 15 business days since your refund was approved, please contact us at support@breathebyriya.com.

 

Have questions?

If you need any further assistance, you can always reach out to us at support@breathebyriya.com.